Makna Tech
AI Customer Assistant · Maki

An AI assistant
that answers, books, and never sleeps.

Maki is an embeddable AI chat widget that answers from your own knowledge base, books calls automatically, and gives you full visibility into conversations, calls, bookings, and usage — all from one dashboard.

Sound Familiar?

After hours

Customer questions go unanswered until someone's back at their desk

Missed calls

Interested leads bounce off a contact form instead of booking a call

Repeat questions

The same handful of questions get answered manually, over and over

No visibility

No record of what customers actually ask before they buy

How It Works

Set up once. It runs on its own.

Six steps — most of them one-time setup, the last two ongoing and automatic.

1

Upload your knowledge base

Upload your own docs, FAQs, and policies. Maki answers strictly from what you give it — no guessing.

2

Embed the widget

One script tag, any website. No rebuild, no platform migration.

3

Maki answers

Visitors get instant, accurate answers pulled from your knowledge base — day or night.

4

Maki books the call

When a conversation is ready to move forward, Maki schedules it directly on your calendar.

5

You manage it all

A dashboard for your team to update the knowledge base, adjust settings, and manage access.

6

You track everything

Conversations, calls, bookings, and token usage — all visible in one place, updated in real time.

Built By Us, For Us

You've probably already talked to it.

Maki is the same chat widget running on this website and the same engine behind our booking page. We built it to handle our own customer questions and scheduling before we ever offered it to clients.

It only answers from the knowledge base you give it — nothing invented, nothing pulled from the open web.

Upload and update your knowledge base anytime
Business-owner login to manage settings and access
Conversation, call, and booking history
Token usage tracking
Embeddable on any website, no platform lock-in

FAQ

Common questions

Want an assistant answering your customers?

Tell us about your business. We'll show you what Maki looks like running on your own knowledge base.